CUSTOMER SERVICE: What Big Data Can Do For Your Contact Center. Almost two-third of contact center operations depends on voice services. But the future of contact centers is no more limited to just voice calls. A recent survey suggests that in the next couple of years, a larger number of users will choose digital interactions over voice-based interactions for connecting with contact centers. Read more

ANALYTICS: Fighting Evil AI, IBM Opens Watson IoT HQ: Big Data Roundup. Elon Musk invests in AI to benefit humanity. Microsoft is acquiring SQL queries for all data by all users. IBM is connecting Watson with IoT via APIs. Read more

QUALITY CONTROL: Big Data’s Billion-Dollar Quality Problem: 3 Tips for Sidestepping It. The costs of working with dirty data are staggering. Save money and time by following these tips on how to improve the quality of your company data. Read more

2016: 6 Predictions For Big Data Analytics And Cognitive Computing In 2016. The larger market for business analytics software and business intelligence solutions which now includes the new disciplines of data science and cognitive computing, is at least 5 times bigger. But a much larger market, which may indeed approach a trillion dollar sometime in the not-distance future, includes the revenues companies in any industry will generate from “monetizing” their data and algorithms. Read more


CYBERSECURITY: Efficient Continuous Monitoring – Third Party Products & Resources. At Blue Mountain Data Systems, we define continuous monitoring as real-time security monitoring rather than the periodic reviews conducted weekly or monthly for compliance purposes. When providing security support for our clients, we have activities that we look at and test periodically. Read more

IT MANAGEMENT: 16 Ways to Retain Technical Staff. A recent study indicates that companies in the IT industry (amongst the Fortune 500) experience the highest turnover rate (SOURCE: PayScale). Good employees quit because they feel undervalued, underwhelmed, underpaid, or overworked. As a result, employee turnover is costing your organization more time and money than you think. Believing that technical employees are “replaceable” may appear to be satisfactory to some firms. In the long term, however, you may sacrifice more than money; customer satisfaction, business knowledge, and team morale. Read more

MICROSOFT: 12 Ways to Empower Government Users With the Microsoft Business Intelligence (MBI) Stack. Are your organization’s Federal IT resources under constant pressure, with no end in sight? Your agency is not alone. With limited access to dedicated information technology resources, non-technical end users often play the waiting game, relying on IT staff to do simple tasks like generating custom queries and embedding them within applications. Your department’s need to generate on demand, ad hoc reports gets pushed to the back burner while IT resources respond to more pressing matters. Implementing a self-service approach alleviates your IT staff from such tasks, affording them more time to focus on solving high impact problems. Read more

DOCUMENT MANAGEMENT: 18 Ways to Secure Your Electronic Documents. Are your organization’s document management security inefficiencies leaving you open to legal and economic repercussions? Compliance with mandates such as the Privacy Act, Freedom of Information Act, HIPAA and the Sedona Principals for e-discovery and disclosure are causing ongoing concern within government agencies and corporations…and increased need for solid document security. Read more


APPLICATION DEVELOPMENT: Blue Mountain Data Systems is dedicated to Application Development and Systems Integration for Federal Civilian Agencies, Document Management Systems that help in the preparation, scanning, indexing, categorizing and quality control of millions of pages of paper documents to electronic format and the Automation of Workflow Processes. Call us at 703-502-3416.


ATTN: Federal & State CTOs CIOs CISOs: Daily Tech Update – January 12, 2016

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