IT-customer-service-blue-mountainFOR THE CIO, CTO & CISO

IT SUPPORT EXPERIENCE: According to a recent Forrester survey, time is the most valued commodity, with 71% expressing that it [time] is the most important element in providing them with good service. With this in mind, one must understand the technical support experience from the user’s point of view. Discover the 10 things Federal customers want from an IT Support experience. Read more

CLOUD MIGRATION: Commandments of the Cloud. 10 key factors every CIO should follow as he or she transitions to the cloud. Read more

FEDRAMP: Agencies Demand FedRAMP-Approved Cloud Services. See what NASA, the Army and the Commerce Department are requiring from their cloud vendors. Read more

NEW CLOUD PROCUREMENT REPORT: Best Practice Guide for Cloud and As-A-Service Procurements. This guide, built upon the collaborative work of state and local government and industry executives, outlines and explains the changes needed for more flexible and agile procurement processes. Download it

TAKE STOCK IN THE CLOUD: Best- And Worst-Performing Cloud Computing Stocks September 15th To 19th And Year-To-Date. Read more

IT TRENDS: What’s the next big tech trend? This federal agency thinks it can predict the answer. Read more


CALIFORNIA: Governments Deploy Mobile Content Management. Napa County, CA, has seen the future of
mobility and understands it’s all about moving content securely across the network for users. Read more

MASSACHUSETTS: See Executive Order issued by Boston Mayor Martin Walsh that instructs the city’s CIO to implement a City of Boston Open Data Policy. This includes a Protected Data Policy for health and some educational information. Read more


C# & BING: Using Bing to Boost C# Development. The Bing Developer Assistant (BDA) is a plugin designed to benefit C# developers using Visual Studio. Read more

NODE.JS: Protect Your Node.js Sources With JScrambler Before Unleashing it Into the Wild Wild Web. Find out more


APPLICATION DEVELOPMENT: Count on Blue Mountain Data Systems for MS Business Intelligence Tools: Development, Testing and Deployment: 703-502-3416.

ATTN: Federal & State CTOs CIOs CISOs: Daily Tech Update – September 22, 2014
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