BIG DATA: Oracle’s Biggest Database Foe: Could It Be Postgres? Once upon a time, Oracle could dismiss open-source databases as test and development toys that couldn’t compete when it came to mission-critical production. Unfortunately, reality hasn’t been kind to that supposition. Read more

MICROSOFT AZURE: Is It A Threat To, Inc. Web Services?, Inc.’s Web Services (AWS) currently has 11 geographic locations and a large portion of the public cloud storage for enterprises and other organizations. Moreover, it has three popular cloud server models widely used in the world: Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS). Microsoft Corporation (NASDAQ:MSFT) Azure also offers similar services with a few technical differences compared to AWS. Read more

2016 RELEASE: SQL Server Management Studio Now Has Its Own Upgrade Path. For years we’ve been lamenting the lack of modernization and updates applied to SQL Server Management Studio. It appears Microsoft has listened and is not providing a pipeline for separating upgrade cadences of SQL Server Management Studio from the full product suite. Read more

POWER BI: Getting Data from Analysis Services. Microsoft Power BI is a cloud based self-service BI solution for the enterprise. Power BI provides capabilities that can be leveraged by people with all level of skills including data analyst, power users, business users, data stewards and folks from the IT department. Read more


USER SURVEY: SaaS Help Desk Is A Must-Have. Cloud based help desk software lets you automate the management of your IT support, customer support, and IT assets. And it’s moving beyond its nice-to-have status and fast becoming a must-have application for companies of all sizes. That’s what my company, ManageEngine, discovered in a recent user survey — and that discovery means different things to different people. Read more

GOOD NEWS: Surprise! Help Desk Satisfaction Rates Are Better Than You Might Think. “Hello, IT. Have you tried turning it on and off again?” The very first scene from the popular Britcom The IT Crowd sums up how both IT support staff and the typical end user seeking help is often perceived, but reality paints both in a better light, according to a new survey conducted by Landesk. Read more

ENHANCED CUSTOMER SERVICE: Salesforce Launches Business Plus. Salesforce, the Customer Success Platform and world’s #1 CRM company, today announced Business Plus, the newest edition of the all-in-one customer support app that enables fast-growing SMBs to scale while meeting the evolving demands of their customers. Business Plus is based on feedback and best practices of some of’s fastest-growing, most successful customers. Read more

FORECAST: Global Helpdesk Outsourcing Market Bubble Will Continue To Grow To 2019. THE Global Helpdesk Outsourcing Market 2015-2019 Report has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market. Read more


APPLICATION DEVELOPMENT: Blue Mountain Data Systems is dedicated to Application Development and Systems Integration for Federal Civilian Agencies, Document Management Systems that help in the preparation, scanning, indexing, categorizing and quality control of millions of pages of paper documents to electronic format and the Automation of Workflow Processes. Call us at 703-502-3416.


FYI: Federal & State CTOs CIOs CISOs: Daily Tech Update – August 24, 2015

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