CUSTOMER-FACING PROCESSES: BPM and CRM — Better Together. CRM is all about managing sales and marketing interactions with customers and potential customers. Business process management (BPM) is about optimizing workflows and business processes. So what have they got to do with each other. Read more

GLOBAL MARKET REPORT: BPM To See Anticipated Compound Annual Growth Rate of 14% By 2019. One of the key factors contributing to this market growth is the need to improve productivity and gain a competitive advantage. The Global BPM market has also been witnessing the increased demand for cloud-based solutions. However, the high implementation costs could pose a challenge to the growth of this market. Read more

BETTER TOGETHER: Geolocation And Mobile BPM Are A Natural Extension. For all that has been written about the impact of mobile devices on business process management (BPM), relatively little attention has been lavished on what, to me, is one of the more exciting aspects of the technology: geolocation. Read more

PLAN AND STRATEGIZE: How to Implement BPM in Your Organization. Business Process Management, or BPM, can be a fairly broad term. It encompasses a whole set of tools and techniques that enhance how you run your business, no matter what that business may be. Using BPM, those who run a business can better serve the customer and meet the organization’s goals. One secret of BPM’s success is that it does not just apply to management or to regular employees or to a particular department. The best kind of BPM is a company-wide implementation. Read more


HYBRID CLOUD: Microsoft Pushes SharePoint Server 2016 to Preview. Microsoft rolled out the IT Preview of SharePoint Server 2016, along with the new cloud hybrid search offering for SharePoint 2013 and 2016. The tech giant is gearing its new releases to the realities of enterprise IT, by including features for device responsiveness, simplified and intuitive controls, and hybrid cloud environments. Read more

UNSUPPORTED WORKAROUND: Removing On-Hold Items From Exchange And SharePoint. On the face of it, the request to remove some items from a mailbox or SharePoint library that are subject to a compliance hold seems odd. After all, you place items on hold to retain them. But situations do arise when you might be compelled to remove some items, probably due to a law suit or similar directive, and if so, the question then arises as to how best to meet this need. Read more

ENTERPRISE SOFTWARE: SharePoint 2016: What Do We Know? As you’re probably aware, SharePoint Online and Office 365 run SharePoint 2013, but at a massive, multi-tenant, global sort of scale. The product group develops new features, tests bug fixes and uncovers and fixes other issues and conditions while running this software in production for hundreds of thousands of customers. Read more

ON-PREMISES COLLABORATION: The Future Of SharePoint 2016 Is Hybrid. The beta preview of Microsoft Exchange 2016 shows it to be more of a service pack for Exchange 2013 than a full server release. The message is loud and clear that in keeping with Microsoft’s “cloud first” strategy, the real innovation would happen in the cloud version, and eventually the product will become cloud-only. Read more


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FYI: Federal & State CTOs CIOs CISOs: Daily Tech Update – November 13, 2015

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